The cancellation terms applicable to each reservation depend on the cancellation policy assigned to the specific property and displayed at the time of booking. Guests are advised to review the applicable cancellation terms carefully before confirming a reservation.

Cancellation requests may be submitted through the guest’s account area on the website, where such functionality is available, or through the contact method provided on the website.

Refunds, where applicable, will be issued in accordance with the cancellation policy that applies to the reservation.

Moderate Cancellation Policy

Under the Moderate cancellation policy:

• Guests may cancel up to 14 days before check-in and receive a full refund.
• If the cancellation is made between 14 and 7 days before check-in, the guest will receive a 50% refund of the total booking amount.
• If the cancellation is made less than 7 days before check-in, no refund will be issued.

Firm Cancellation Policy

Under the Firm cancellation policy:

• Guests may cancel up to 30 days before check-in and receive a full refund.
• If the cancellation is made between 30 and 14 days before check-in, the guest will receive a 50% refund of the total booking amount.
• If the cancellation is made less than 14 days before check-in, no refund will be issued.

Strict Cancellation Policy

Under the Strict cancellation policy:

• Guests may cancel up to 30 days before check-in and receive a full refund.
• If the cancellation is made less than 30 days before check-in, no refund will be issued.

Additional Terms

The applicable cancellation policy is the one displayed for the specific property and reservation before booking confirmation.

The effective cancellation date is the date on which the cancellation request is successfully submitted through the website or otherwise received by the website operator.

Any refund due will be processed using the original payment method where possible, subject to banking, payment provider, or technical processing times.

Any bank charges, transaction fees, or third-party payment processing charges may be non-refundable, unless otherwise required by applicable law.

In the event of conflict between this Cancellation Policy and the reservation-specific cancellation terms shown at the time of booking, the reservation-specific terms shown during booking shall prevail.